No data was found. Please check the GPS tracking device.
Copyright © 2004 AccuTracking, Inc. All Rights Reserved.
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s1 | s2 |
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Refresh every 15 seconds
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s1 | s2 |
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Refresh every 15 seconds
| Name |
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offline for <30 minutes |
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offline for >30 minutes but <24 hours |
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offline for >24 hours ago |
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Last moved <5 minutes ago |  |
Stationary for <5 minutes |
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Last moved <30 minutes ago |  |
Stationary for <30 minutes |
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Last moved <24 hours ago |  |
Stationary for <24 hours |
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Last moved >24 hours ago |  |
Stationary for >24 hours |
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Ignition/ACC On (if the device reports ACC data) |
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Ignition/ACC Off |
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Cached data (if the device caches data and reports later) |
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Network location (if the device reports network based data when GPS is disabled or unable to acquire GPS location) |
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Tower location (if the device reports tower location data when other locating methods are not available) |
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Fuel level (if the device reports it) for "F" level,  for about 3 quarters, for about half,  for about a quarter,  for "E".
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Check engine light (if the device reports DTC "Diagnostic Trouble Codes". For example, from TK374 OBD-II tracker) |
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Vehicle diagnostic data (if the device reports OBD-II data "On Board Diagnostics" data, such as RPM, coolant temperature, battery voltage etc.) |
| Package | Range (in seconds) |
|---|---|
| Package S | 30 ~ 60 |
| Package 1 | 20 ~ 60 |
| Package 2 | 10 ~ 60 |
| Package 3 & 4 | 10 ~ 30 |
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First, check your account alert history for any "unplug" alerts by clicking the bell icon at the bottom of the map. If an alert is present, the tracker may have come loose from the OBD port; ensure it is firmly reconnected.
Next, check the LED status on the tracker. The LEDs can be difficult to see in direct sunlight but are easier to spot in the shade. You can also observe the LEDs immediately after unplugging the device, though the internal battery only lasts for a short duration.
If no LEDs are visible, test the tracker on a different vehicle to determine if the issue is a connection problem with the OBD port pins or a blown fuse in the vehicle.
| LED Status |
Quick flash |
Slow flash (every 3 seconds) |
Solid ON |
|---|---|---|---|
| Blue LED (LTE) | Searching for 4G LTE | 4G LTE OK | SIM not detected |
| Red LED (GPS) | Searching for GPS | GPS OK | n/a |
| Green LED (sleep mode) | n/a | In sleep mode (vehicle is off) | n/a |
Please contact us for any other issues (see the bottom of this page for email and phone contacts).
The tracker may have run out of battery if it's being used more than the solar panel can recharge. Check the online tracking data and see if the battery level is low. Here's how to restore and conserve power:
Upon removing the cover, observe the LED lights for further indications:
| LED Status | Flashing | Solid ON |
OFF |
|---|---|---|---|
| Green LED (LTE) | Searching for 4G LTE | 4G LTE OK | 3 minutes after booting up |
| Blue LED (GPS) | Searching for GPS | GPS OK | 3 minutes after booting up |
| Red LED (Battery) | n/a | Charging | Not charging |
To reboot the tracker, simply pop out the SIM card and reinsert it. The tracker's power switch is directly connected to the SIM card slot.
Please contact us for any other issues (see the bottom of this page for email and phone contacts).
The tracker may have run out of battery if it's being used more than the solar panel can recharge. Check the online tracking data and see if the battery level is low. Here's how to restore and conserve power:
Upon removing the cover, observe the LED lights for further indications:
| LED Status | Flashing | Solid ON |
OFF |
|---|---|---|---|
| Blue LED (GPS) | Searching for GPS | GPS OK | No power |
| Red LED (Battery) | n/a | Charging | Not charging |
| Yellow LED (LTE) | Searching for 4G LTE | 4G LTE OK | No power |
To reboot the tracker, simply pop out the SIM card and reinsert it. The tracker's power switch is directly connected to the SIM card slot.
Please contact us for any other issues (see the bottom of this page for email and phone contacts).
If you are not sure which port to use, please configure it to report to IP 23.23.180.168 and generic port 7100. Power it on then email us the IMEI# of the tracker. We can then analyze the data format and figure out the correct port the tracker should use.