No data was found. Please check the GPS tracking device.
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| Name |
|---|
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offline for <30 minutes |
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offline for >30 minutes but <24 hours |
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offline for >24 hours ago |
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Last moved <5 minutes ago |  |
Stationary for <5 minutes |
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Last moved <30 minutes ago |  |
Stationary for <30 minutes |
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Last moved <24 hours ago |  |
Stationary for <24 hours |
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Last moved >24 hours ago |  |
Stationary for >24 hours |
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Ignition/ACC On (if the device reports ACC data) |
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Ignition/ACC Off |
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Cached data (if the device caches data and reports later) |
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Network location (if the device reports network based data when GPS is disabled or unable to acquire GPS location) |
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Tower location (if the device reports tower location data when other locating methods are not available) |
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Fuel level (if the device reports it) for "F" level,  for about 3 quarters, for about half,  for about a quarter,  for "E". |
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Check engine light (if the device reports DTC "Diagnostic Trouble Codes". For example, from TK374 OBD-II tracker) |
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Vehicle diagnostic data (if the device reports OBD-II data "On Board Diagnostics" data, such as RPM, coolant temperature, battery voltage etc. |
| Package | Range (in seconds) |
|---|---|
| Package S | 60 ~ 180 |
| Package 1 | 30 ~ 90 |
| Package 2 | 15 ~ 60 |
| Package 3 | 10 ~ 30 |
First check your account alert history for any "unplug" alert by clicking the little "bell" icon on the bottom of the map. If you see unplug alert, the tracker might have been loose from the OBD port. You'll need to get to the vehicle and replug it firmly.
Then check the LED lights on the tracker. It could be hard to see the lights in bright day light but at night it's much easier to spot. You can also check the light immediately after unplugging it - the internal battery lasts only for a short moment.
If you don't see any LED, try the tracker on a different vehicle - it could be either the OBD port PIN contact issue or the vehicle's OBD fuse is blown.
| LED Status | Quick flash |
Slow flash (every 3 seconds) |
Solid ON |
|---|---|---|---|
| Blue LED (LTE) | Searching for 4G LTE | 4G LTE OK | SIM not detected |
| Red LED (GPS) | Searching for GPS | GPS OK | n/a |
| Green LED (sleep mode) | n/a | In sleep mode (vehicle is off) | n/a |
Please contact us for any other issues (see the bottom of this page for email and phone contacts).
The tracker may have run out of battery. Check the online tracking data and see if the battery level is low.
If your tracker appears to be low on battery, try the following steps:
Upon removing the cover, observe the LED lights for further indications:
| LED Status | Flashing | Solid ON |
OFF |
|---|---|---|---|
| Green LED (LTE) | Searching for 4G LTE | 4G LTE OK | Sleeping |
| Blue LED (GPS) | Searching for GPS | GPS OK | Sleeping |
| Red LED (Battery) | n/a | Charging | Not charging |
Please contact us for any other issues (see the bottom of this page for email and phone contacts).
If you are not sure which port to use, please configure it to report to IP 23.23.180.168 and generic port 7100. Power it on then email us the IMEI# of the tracker. We can then analyze the data format and figure out the correct port the tracker should use.